Understanding job status
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Topic
A job shows a single rolled-up status that reflects where it truly is in its lifecycle. This is why a job you marked 'completed' can show as 'invoiced' once you raise its invoice.
Instructions
- 1Read the badge at the top of the job.
It shows the current lifecycle status — the same value you see on the dashboard and job list.
- 2Know the order of precedence.
Invoices win: once a job is invoiced it reads 'invoiced' (or 'paid'/'overdue'), regardless of the underlying work step.
- 3Quote state refines early stages.
Before work starts, the status reflects the linked quote — draft, sent, accepted or declined.
- 4Check the history for the detail.
The job's status history lists every raw step (in progress, completed, on hold…) with who changed it and when.
Additional Information
The rolled-up status keeps the dashboard, job list and job page consistent, so a job never looks like it's in two places at once.
The raw work steps aren't lost — they live in the job's history timeline for a full audit trail.