How to put a job on hold

Topic

Sometimes a job has to pause — waiting on parts, access or a customer decision. Putting it on hold with a reason keeps everyone clear on why it's stalled.

Instructions

1. 1
   Open the job and change its status to On hold.

   You'll be asked for a reason.

2. 2
   Enter the hold reason.

   For example 'awaiting parts' or 'customer to confirm colour'.

3. 3
   Save.

   The reason shows prominently on the job and is recorded in the status history with your name and the time.

4. 4
   Take it off hold when you're ready.

   Change the status back and the job resumes as normal.

Additional Information